Help center
Table of Contents
General
We work with wholesalers, OEMs, distributors, integrators, and end-users across multiple industries such as energy, water treatment, environmental protection, chemical, metallurgy, and automation.
We are headquartered in Jiangsu, China, and provide global shipping and support services.
Yes, we provide complete pre-sales and after-sales technical support, including installation guidance, documentation, and remote assistance.
Absolutely. Just send us an inquiry via our contact form or email (jsacyb@jsacyb.com), and our team will reply within 24 hours.
Products
We serve energy, water treatment, chemical, metallurgy, environmental protection, and industrial automation sectors.
Yes, most of our products are CE, ISO9001, and RoHS compliant. Explosion-proof models are also available.
Our sensors are built for durability and typically last over 5 years under normal conditions.
Yes, we offer solutions for high pressure, temperature, corrosion, dust, and outdoor use.
Customization
Yes, we can engrave or print your logo and provide custom labeling on request.
Absolutely. We support Modbus, HART, 4-20mA, RS485, and more.
Yes, we accept OEM/ODM requests including custom housing, color, and mounting.
Just send us your requirements via email. Our engineers will evaluate and suggest the best solution.
Service
Yes, we provide lifetime technical support and a 1-year warranty on all products.
We offer manuals, videos, and remote support. On-site service is available for large projects.
Contact us with details. We’ll offer repair, replacement, or refund based on warranty policy.
Yes, we can provide wiring diagrams, protocol support, and integration consultation.
Payment
We accept T/T (bank transfer), PayPal, L/C, and Western Union.
Usually 30% deposit and 70% before shipment. Large orders can be negotiated.
We typically quote and accept USD or RMB, but can discuss case-by-case.
Yes, we provide commercial invoices and proforma invoices for every order.
Shipping
Yes, we ship to over 80 countries via DHL, FedEx, UPS, air and sea freight.
Standard lead time is 7–25 working days depending on the product and quantity.
Yes, we provide all export documentation needed for smooth clearance.
Absolutely. Once shipped, we’ll send you the tracking number immediately.
